Manufacturing Customer Success Story
with Neptune DXP
Challenge: Frictionless execution of maintenance operations
As a leading manufacturer of high-quality machinery and equipment for the tobacco industry, Hauni (part of Koerber Group) operates in a challenging market segment. Technical innovations and outstanding customer service is what sets them apart from the competition. Excellent customer service is especially needed to promote spare parts sales but also to showcase Hauni’s added value with their factory customer service in comparison to companies’ internal maintenance teams.
The frictionless execution of maintenance operations and downstream commercial processes is a must. The availability of all relevant data on-site, as well as the digital reporting by the technicians, is a major IT requirement to ensure optimal customer service.
“Since we are very close to the standard in SAP CS, we could have based all our service processes on standard software. However, the surrounding systems and modules are very specialized within our company. The time recording, for example, runs against SAP CS to invoice services, but is also documented in SAP HR for the actual recording of working times,” Hilker continues.
When implementing these requirements, Hauni focused on process stability towards the customer to ensure a complaint-free invoice. Convenience for the technicians was also a key requirement for the reporting application.
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“For us, Neptune Software was the ideal compromise between the use of the actual SAP standard and a fallback to proprietary front-end technology … Today, we use over 100 Neptune Software Fiori applications across all modules and have a wealth of internal experience.”
-Mr. Hütköper, App Design Manager at Hauni
About Neptune Software
Neptune Software is a rapid application development platform vendor with more than 650 enterprise customers and over 3.5 million licensed end users globally that empowers IT departments to deliver tangible business outcomes.
Neptune Software offers with its Neptune DXP, a leading low-code, SAP-centric, enterprise app development platform to digitize and optimize business processes and user interfaces – at scale and with ease. Neptune DXP provides a fast and cost-effective way to industrialize the development of custom applications – saving companies time and money on development, integration, and operations.
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