To create a solution that met what their field workers needed, the team went to the company’s wind farms to talk to the users and define the key use cases.

“Because we have different wind farms across numerous countries, we need to account for local ways of working, while harmonizing and agreeing on one process.”

In addition to the work order operations solutions, Vattenfall planned to deliver streamlined planning and scheduling capabilities for its project management team.

“Throughout our design and execution phases, we were seeking a common way to work. Based on this we adjusted back-end processes for every use case,” said Johan.

“We also included users in the build process, getting their feedback every step of the way, from mockup to testing, to implementation. Doing so helped ensure we were keeping the users’ needs at the forefront.”

The world order rollout started at two pilot sites, where the Vattenfall team used the application in the field for two months. Next, they used that pilot experience to improve the applications and processes before they were implemented more broadly across sites.

“With Neptune DXP, it was easy to make adjustments quickly. At the same time, it helped us uncover ways to improve back-end processes to make sure the logic was presented to users in the best way.”

“Users are happy with the Neptune interface, and they like having the ability to work on or offline, anytime, and on any device they like,” said Johan. “Doing so means they no longer need to come into the office and stop at a desktop to document their day’s work. They also appreciate not having to remember all of the complicated backend workflows.”

With the standardized workflow design and improved user experience in Neptune, Vattenfall can easily add new apps and replicate system changes quickly to all of the fleets. Even better: All of this was accomplished without having to add any hardware or additional technology infrastructure.

Another clear indicator of their success? Users who were at first hesitant to embrace the changes now clamor to be the first to try new apps and capabilities.

“Today users are excited to try new things. That’s a strong indicator we’ve done something good,” added Johan.

“With Neptune, we’ve improved our information flow throughout the field, which has helped us better manage our maintenance backlog. We get more information about our equipment status and new issues, which has all led to faster, shorter lead times for equipment repair and maintenance,” said Johan.

“With more complete data available on conditions and measurement values, our planners and schedulers also have much more control over their scheduling efforts, a big improvement to their workflow.”

A more replete data set is also increasing Vattenfall’s predictive maintenance and planning capabilities, which they’re counting on to help improve equipment assessments and lower costs as they increase their renewable energy fleet level. Decreasing unscheduled maintenance not only improves the repair teams’ efficiency, but it also represents a key competitive advantage for the company.

And with the success of the SAP rollout with Neptune DXP – SAP Edition, moving to the system-agnostic Neptune DXP – Open Edition is a consideration.

“Looking forward, we’re considering the possibility of having apps that combine information from different systems beyond our SAP environment, and want to provide the same look and feel of our Neptune apps,” said Johan.

Vattenfall is a leading European energy company committed to making fossil-free living possible within one generation, and driving the transition to a sustainable energy system. Vattenfall’s main markets are Sweden, Germany, the Netherlands, Denmark, and the UK. The Vattenfall Group has approximately 20,000 employees. The parent company, Vattenfall AB, is 100% owned by the Swedish state, and its headquarters are in Solna, Sweden.

Customer industry: Energy
Number of users: 50 with plans to increase to 200
System version: SAP PM
Devices: Windows 10 tablets, desktop, mobile, online and offline
Timeline: 6 months